Customer Care
How can we help?
Real people, not bots. We reply to WhatsApp within the hour and email within one working day. Monday – Saturday, 10am – 8pm IST.
WhatsApp
+91 98200 26026
Fastest — replies within the hour
Email
care@threadsware.in
Replies within 1 working day
Phone
+91 22 4890 2026
Monday – Saturday, 10am – 8pm IST
Studio
Lower Parel, Mumbai
By appointment
Find answers fast
- Customer CareGeneral help with your account, orders and payments.→
- Orders & DeliveryTrack a parcel, change an address or ask about timelines.→
- Returns & ExchangesFree pickup within 15 days of delivery.→
- Product InformationFabrics, fit and care — our stylists can help.→
- General EnquiriesPress, partnerships and wholesale.→
Threads Ware Private Limited · Threads Ware Studio, 4th Floor, Kamala Mills, Senapati Bapat Marg, Lower Parel, Mumbai 400013 · GSTIN 27AAKCT2026R1Z5
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