Question 1

How do I place an order?

Accepted Answer

Select your size and colour on any product page and choose Add to Bag. When you're ready, open your bag and select Secure Checkout. You can check out as a guest or sign in to save your details for next time.

Question 2

Can I change or cancel my order?

Accepted Answer

Orders can be changed or cancelled within 2 hours of being placed, provided they haven't been packed. Contact our Customer Care team via WhatsApp or email with your order number and we'll do our best to help.

Question 3

Will I receive an order confirmation?

Accepted Answer

Yes. You'll receive a confirmation by email and SMS immediately after placing your order, followed by updates when it's packed, shipped and out for delivery.

Question 4

Do I need an account to order?

Accepted Answer

No — guest checkout is available. An account lets you track orders, save addresses, keep a wishlist across devices and request returns in a few taps.

Question 5

How much does delivery cost?

Accepted Answer

Standard delivery is complimentary on orders above ₹2,999. Below that, standard delivery is ₹149. Express delivery is available for ₹349 in most metro cities.

Question 6

How long will delivery take?

Accepted Answer

Standard delivery takes 2–4 working days to metro cities and 4–7 working days elsewhere in India. Express delivery arrives in 1–2 working days in select metro pin codes. Check your pin code on any product page for an exact estimate.

Question 7

Do you ship internationally?

Accepted Answer

We currently ship within India only. International shipping to the UAE, UK, USA and Singapore is launching in early 2027 — join our newsletter to be the first to know.

Question 8

How can I track my order?

Accepted Answer

Use the Track Order page with your order number and email or mobile number, or view live status in My Account → Orders. You'll also receive a courier tracking link by SMS once your order ships.

Question 9

What is your return policy?

Accepted Answer

Unworn items with original tags may be returned within 15 days of delivery. We arrange a free pickup from your address. Refunds are processed within 5–7 working days of the item reaching our studio.

Question 10

How do I exchange for a different size?

Accepted Answer

Start an exchange from My Account → Orders or the Returns page. We'll collect your item and dispatch the new size as soon as the pickup is complete — exchanges are always free.

Question 11

Are any items non-returnable?

Accepted Answer

Altered or made-to-measure tailoring is final sale. Limited Edition items can be exchanged for size only.

Question 12

How will I be refunded?

Accepted Answer

Refunds are made to your original payment method, or instantly as Threads Ware store credit if you prefer. Cash on Delivery orders are refunded by bank transfer or store credit.

Question 13

Which payment methods do you accept?

Accepted Answer

UPI, all major debit and credit cards (Visa, Mastercard, RuPay, American Express), net banking, popular wallets and Cash on Delivery on eligible orders under ₹10,000.

Question 14

Is it safe to pay on Threads Ware?

Accepted Answer

Yes. All payments are processed by PCI-DSS Level 1 certified payment partners over 256-bit encrypted connections. We never store your full card details.

Question 15

Is there a Cash on Delivery fee?

Accepted Answer

A ₹49 handling fee applies to Cash on Delivery orders. COD is available for orders up to ₹10,000 in serviceable pin codes.

Question 16

Are prices inclusive of GST?

Accepted Answer

Yes, all prices shown are inclusive of GST. A full tax invoice is included with every order and available to download from your account.

Question 17

Where are your products made?

Accepted Answer

We work with a small group of family-run manufacturers in Tiruppur, Ludhiana, Chennai and Bengaluru, alongside mills in Italy and Scotland. Every piece is designed in our Mumbai studio.

Question 18

Is every piece quality checked?

Accepted Answer

Yes. Every garment passes a 21-point inspection — seams, buttons, measurements, colour and finish — before it's folded, tissue-wrapped and boxed.

Question 19

Will a sold-out item be restocked?

Accepted Answer

Core pieces are restocked regularly. Use Notify Me on the product page and we'll email or WhatsApp you the moment your size returns. Limited Edition pieces are never restocked.

Question 20

How do I find my size?

Accepted Answer

Each product page has a Size Guide with garment measurements — neck, chest, shoulder, length and sleeve — in centimetres and inches, plus our fit notes and the model's size. If you're between sizes, our fit notes tell you which way to go.

Question 21

Do your sizes run true?

Accepted Answer

Most of our pieces are true to size. Oversized and Relaxed fits are intentionally generous — size down if you prefer a closer fit.

Question 22

Can I get help choosing a size?

Accepted Answer

Of course. Message our stylists on WhatsApp with your height, weight and usual size, and we'll recommend the right fit.

Question 23

How do I reset my password?

Accepted Answer

Select Forgot Password on the sign-in page and enter your email. We'll send you a secure link to reset it, valid for 30 minutes.

Question 24

How do I delete my account?

Accepted Answer

Email care@threadsware.in from your registered address and we'll permanently delete your account and personal data within 7 days, in line with our Privacy Policy.

Question 25

How do I use a promo code?

Accepted Answer

Enter your code in the Promo Code field in your bag or at checkout. One code can be used per order.

Question 26

Do you offer a welcome discount?

Accepted Answer

Subscribers to our newsletter receive 10% off their first order with the code WELCOME10.

Question 27

Do you sell gift cards?

Accepted Answer

Yes — digital gift cards from ₹2,000 to ₹25,000 are delivered instantly by email with a personal message, and are valid for 12 months.

Frequently asked questions

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