Customer Care
Returns & Exchanges
We want you to love every piece. If something isn’t right, you have 15 days to return or exchange it — with free pickup from your door. Start a return →
Last updated 1 October 2026
Our promise
- 15 days from delivery to request a return or exchange.
- Free doorstep pickup on every return and exchange.
- Exchanges are always free and dispatched as soon as your pickup is complete.
- Refunds within 5–7 working days of your item reaching us — or instantly as store credit.
Condition of items
Pieces must be unworn, unwashed and unaltered, with all original tags attached and in their original packaging where possible. Every return is inspected on arrival; items that don’t meet these conditions will be sent back to you.
How to return
- Go to Returns & Exchanges or My Account → Orders.
- Select the order and pieces, a reason and whether you’d like a refund or exchange.
- We’ll confirm a pickup slot by SMS and email within a few hours.
- Hand the parcel to our courier — no printing required.
Refunds
Refunds are issued to your original payment method. Cash on Delivery orders are refunded by bank transfer (NEFT) or as store credit. Shipping and COD fees are non-refundable unless the item was faulty or incorrect.
Exceptions
- Altered or made-to-measure tailoring is final sale.
- Limited Edition and Archive Sale pieces are eligible for size exchange only.
- Gift cards are non-refundable.
Faulty or incorrect items
If you receive a damaged, faulty or incorrect item, contact us within 48 hours with photos. We’ll arrange a priority pickup and send a replacement immediately, or refund you in full including shipping.