Customer Care
Shipping Information
Last updated 1 October 2026
Delivery options & rates
| Method | Timeline | Cost |
|---|---|---|
| Standard | 2–4 working days (metro) · 4–7 elsewhere | Complimentary above ₹2,999; otherwise ₹149 |
| Express | 1–2 working days, select metro PIN codes | ₹349 |
| Cash on Delivery | As per method selected | ₹49 handling fee · orders up to ₹10,000 |
Dispatch times
Orders placed before 2pm IST, Monday to Saturday, are dispatched the same day. Orders placed after 2pm or on Sundays and public holidays are dispatched the next working day. Made-to-order tailoring ships within 10 working days and is marked clearly on the product page.
Where we deliver
We deliver to over 19,000 PIN codes across India through Blue Dart, Delhivery and Shiprocket partners. Check your PIN code on any product page for an exact delivery estimate.
We don’t yet ship internationally — international delivery to the UAE, UK, USA and Singapore launches in early 2027.
Tracking your order
You’ll receive an SMS and email with your courier and tracking number as soon as your order ships. Follow it any time on our Track Order page, or in My Account.
Packaging
Every order arrives in our matte black rigid box, tissue-wrapped and sealed, with a handwritten note. Our packaging is plastic-free and fully recyclable. If you’d prefer minimal packaging, add a note at checkout.
Delays & damaged parcels
If your parcel is delayed beyond the estimated date or arrives damaged, please contact us within 48 hours at care@threadsware.in with your order number and a photo. We’ll make it right — usually with a replacement dispatched the same day.